Frequently Asked Questions

For our ready-made products (Tengra ERP, CRM, Akademi) it usually takes 3 days to 1 week from the first call to going live, depending on how much data needs to be migrated. Custom platform builds run 2 weeks to 2 months and we deliver them in two-week chunks, so you start seeing working software very early.

Yes. We regularly integrate with accounting software like Logo, Mikro and Netsis, payment providers like iyzico, PayTR and Stripe, and e-invoice services. If your system exposes a documented connection point or database access, integration is part of the scope.

After you request a demo, we book a short 30-minute call to get to know you and your workflow. Then we walk you through the product in a private demo environment set up just for you. No commitment, no marketing fluff. Most teams decide within 1-2 weeks of the demo.

Yes. Every Tengra product comes with KVKK-aligned disclosure texts, role-based access, audit logs and a default of only keeping the data you need. Customer data is processed under a signed Data Processing Agreement, and we publish how we handle security at /en/security.

By default we host data in the European Union region with daily encrypted backups. For regulated sectors like healthcare and the public sector, we can also host the data in Turkey or on your own servers.

Ready-made products are sold on a flat monthly fee that already includes hosting, updates and standard support — no surprise 'consulting hour' invoices later on. Custom builds are quoted as fixed-price phases, with optional monthly support packages once you go live.

Standard support covers same-business-day email response during working hours, security updates and small improvements. Priority support adds a 24-hour response time and a dedicated technical contact assigned to your account.

Both. Tengra ERP, CRM and Akademi run as a managed cloud service by default. For organisations with data sovereignty requirements, we can install the same products on servers you operate yourselves.

Yes. All our products were designed from the start so that multiple companies can run on the same platform fully isolated from each other. Each customer has their own data, their own subdomain and can turn features on or off independently. You can see live examples on our portfolio page.